Always kind & welcoming & puts me at my ease
As I live in Scotland, I only meet up with Michelle Gibbs once a year face-to-face, but we email or speak on the phone whenever necessary. MG started taking care of my finances when I was at a very difficult time in my life, & to know that my money/investments/annuity arrangements etc. were all in such capable hands was a huge relief to me. She is always kind & welcoming & puts me at my ease, explaining things in a way that, as a layperson, I can easily understand. Indeed, I have come to regard her more as a friend than a professional advisor.